Complaints & Escalation Procedures

If you have any reason to complain in regard of services which have been provided to you by WizzHosting, you may submit details of your complaint in writing at the following link by choosing the 'Complaints' option from the drop down list https://www.wizzhosting.co.uk/support

Upon receipt of your complaint, WizzHosting Customer Services will acknowledge receipt by e-mail instantly and you will be assigned a unique ticket identifying number. You will receive an acknowledgement that your complaint is being dealt with within 2 working days of its receipt. This e-mail will provide details of any actions which WizzHosting proposes to take in relation to your complaint and the timescale for completion of these actions.

WizzHosting will treat any complaints in the strictest confidence & in line with our privacy policy.

In instances where you wish to escalate an issue with regard to WizzHosting relating to a UK domain name please contact Nominet (the .uk registry) where you can make a formal complaint here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

For disputes related to domain name registrations please see below.

Domain Names:
.info domain names
.biz domain names

UK Domain Names:
Terms and Conditions of the Nominet Registry 
UK Registration Agreement 
.name domain names